How do I know if an item is eligible for return?

In general, we offer a 7-day no-questions-asked return policy, however, this policy varies by product – we strongly recommend you check each product’s return eligibility mentioned in the Shipping and Returns tab on the product page.

For eligible products, you must place a return request within 7 calendar days of receiving your order, so long as the returned products are unused, and have all their original packaging and intact.

Exceptions to this policy include:

Certain products for which the product page explicitly states as “Final Sale”.
Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.
Any item where the return request is initiated more than 7 calendar days after delivery.
Only regular priced items may be refunded. Sale Items are not eligible for refund or exchange.

What if I have received a damaged product?

e are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 7 calendar days of receiving your order. Once the refund request is approved, we will you provide free replacement / Refund as applicable. Please mention your order number when you reach out to us.

Damaged product must be accompanied by a photo of damage product along with the packaging it was shipped in so a UPS claim can be field.

What about the refundable amount?

For Prepaid Orders
A credit will automatically be applied to your original method of payment within 7 days of approval of the refund.

For Store Credit
You will receive a store credit in the form of a gift card that will be valid for a period of 1 year on future purchases.
Finally, please note that only the product cost (less restocking fee, if applicable) will be refundable. Costs related to shipping, custom packaging, etc. will not be eligible for a refund.

How long will it take to process my return?

It usually takes 20-25 working days for you to receive a replacement product or refund.

Can I change or cancel my order?

Yes, an order can be cancelled within 24 hours of placing it. To do so, please email our customer support team at kristen@stillwithyou.com with your request, We encourage you to submit any cancellation or change requests as soon as possible after placing the order. Once the order has been shipped, it cannot be cancelled.

What happens if an item ordered is out of stock?

While we strive to minimize any such incidents, some items may run out of stock during periods of high demand. In all such cases, our customer support team will work as quickly as possible to cast and fulfil your order.

You can also choose to receive an email notification when the item is back in stock by entering your email in the Back in Stock notification form on the respective product’s page.